>> AICentrica Is Cutting 1,300 Call Centre Jobs and Blaming Customer Preference for Chatbots
Centrica is eliminating 1,300 call centre jobs on July 23, bringing total cuts to 1,800 in two months as CEO Chris O'Shea cites customer preference for chatbots. The GMB union says it's a profit move, and the pattern has direct parallels in how crypto exchanges handle support at scale.
[July 23, 2026]::READ -->
